Boot Loop

My three day old UBOX 3 is stuck in a boot loop!
I bought it from Aliexpress from I believe a reputable seller.
Obviously I can not factory reset from the setting menu.
Pressing the RESET using a paperclip does absolutely nothing!
I am at a lost as to how to recover this without sending it back or getting a refund.

Any help appreciated

p.s. I am not technical enough to flash a new image!
«13

Comments

  • I have the same problem , have tried the flash method and unfortunately every time I insert the SD card, the unit does not even power on. I have the S900 PRO. Thanks for the help in advance
  • The problem occurred when I'd got my Ubox3 the first day, then I found out that it was the power supply defected, it have not enough amp power to boot up the box, it says output 5 volt 2 amp but when I'd checked, it has only 1 amp output, so I used the 2 amp power supply it was used on my other box that fit, and it turns on the box instantly.
  • BishopPrinceBishopPrince Junior Member
    Unfortunately is is NOT the power adapter. Using a fully rated 2A supply makes no difference. The box even responds to the remote for a few seconds.
    Frustratingly there is no way to reset! The hard reset button does nothing and there is no time to navigate to the factory reset!

    The SD card method is a bust. I can not get my PC to run the Utility (Win 10 Pro)

    I have a Ubox2 and if anything it is getting better!

    So unfortunately I will be trying to return the box.
  • padmanpadman Moderator
    @BishopPrince Try using a VM and run it on windows 7 ?
  • BishopPrinceBishopPrince Junior Member
    @BishopPrince Try using a VM and run it on windows 7 ?
    Excellent idea!

    .... But not a clue as to how to do that!

    setting up a virtual machine is way beyond my pay grade!
  • BishopPrinceBishopPrince Junior Member
    Update

    I have found a Windows 7 machine and try to run the Phoenix app again.

    NOTHING

    Tried administration
    Tried compatibility modes

    I downloaded the files from two sources.... one from the vendor(aliexpress) and one from a link online

    Perhaps someone can give me one that worked for them please?
  • 535four535four Member
    edited June 2017
    try this:
    Use the most updated 安愽firmware, 以下步驟希望能夠幫助:1. 首先要Download最新的Firmware IMG. 。 2. 你一定要用PhoenixCard_V310_20130618 這軟件燒錄https://mega.nz/#!GB0TxZbb!8Ibl53PkMV9J__vh2JbVfLCS6hOHDWBdtZzcwmYUmf0 , 打開這軟件, 裡面找尋PhoenixCard這application 如图http://postimg.org/image/79g6v7op1/ 3. 打开它後選擇你的SD卡在處(E: D: F: )等等, 要看你將那SD card放在甚麽Drive。 4. 選擇你已下載的IMG. 放在image file 處然後在"write mode" check "product" 再後 click "Burn" 它将會須時3至5分鐘完成, 如图 http://postimg.org/image/6rtwa1s85/ 切記 籃色"Rate bar" 一定要100 percent而燒錄沒有error. 如果你要check 那SD card有沒有file入面, 那是讀不到的。OK, 拿出已burn 的micro SD card直接放入安愽盒的mocro sd slot而接口是向上不是向下。 然後按照以下的步驟update: 1) Unplug the power cable
    2) Insert Micro SD card
    3) Plug the power cable
    4) Watch the progress bar on the TV until "Card OK" shown on top left and box shuts down.
    5) When finished, removed the SD card
    6) Unplug the power cable
    7) Re-plug the power cable and wait for its reboot.
  • BishopPrinceBishopPrince Junior Member
    Thanks for replying

    My problem is getting past the starting post.
    The phoenixcard from the vendor does not run at all

    The phoenixcard I got from this thread

    https://tvpadtalk.ca/discussion/668/restore-factory-image-for-s800-to-20160126-for-the-experienced/p1

    runs but all the labels are blank!!!!! Nothing no english no chinese!

    I tried muddling through clicking like a madman but still nothing!

    Please help!!
  • 535four535four Member
    edited June 2017
    OK, the 1 on this forum the file is no good, I tried the file, the app pop up with no contents, so I download the new file from the link below it's good, I'm running Windows 10 Pro. Good luck.
    https://androiddatahost.com/sddw2
  • BishopPrinceBishopPrince Junior Member
    OK
    Firstly I can not say how much I appreciate your help!

    I downloaded and ran your file on my Dell E6330 running Win 10 Pro.

    AND.... It Runs!! That is a Win!!

    I inserted an microsd card in a USB adapter and selected the .img I downloaded from the vendor.

    Kept the WRITE MODE on "Product"

    and hit BURN

    Options Window shows: Formatting the card...

    :)

    then

    "Card Preprocess Failed !228"

    :s

    this is becoming the itch that you can not scratch!

    My OCD is goading me to continue... I WILL NOT GIVE UP!!!

    Any ideas???

    p.s. I have tried two more cards... in an SD card adaptor too in the SD card slot
  • Re-download the .img, try to use a clean 2 - 4 gb micro SD card burn it again, yup, don't give up! OR
    try a different img like earlier s800 img just for test it out.
  • BishopPrinceBishopPrince Junior Member
    Thanks again.

    I tried the link the vendor on aliexpress gave me - "Official Unblocktech store"

    But the file is no longer there!

    Can you suggest another source please?
  • BishopPrinceBishopPrince Junior Member
    Success!!......

    I have been able to burn the .img to an micro SD card .. tried both the old and S800pro
    :)
    It might have been Windows Drivers that needed updating.. lesson learnt.

    Now I have inserted the SD Card into the UBOX and plugged in the power!

    and..... NOTHING!

    It does not boot.

    Remove the card and plug in the power.... and it boots!

    Ideas??


  • 535four535four Member
    edited June 2017
    Make sure the sd card is face up ( the contact side up) not down? and what img did you loaded? S900 pro Ubox does not support S800 pro, so you can not load the S800 pro img on it.
  • BishopPrinceBishopPrince Junior Member
    Yes I have done that

    It does not go in any other way

    Thanks
  • tomato123tomato123 Show Producer
    Ubox 3 has different version. One is pro with bluetooth. One is regular.

    Also, It could be your download was incomplete.

    The img can be download from the buidu pan:
    http://pan.baidu.com/share/home?uk=2654569005#category/type=0
    Yes I have done that

    It does not go in any other way

    Thanks
  • BishopPrinceBishopPrince Junior Member
    Ubox 3 has different version. One is pro with bluetooth. One is regular.

    Also, It could be your download was incomplete.

    The img can be download from the buidu pan:
    http://pan.baidu.com/share/home?uk=2654569005#category/type=0
    Yes I have done that

    It does not go in any other way

    Thanks
    Thanks

    The img came from the vendor with a copy of Phoenix that will not run on Win 10 or 7 or compatibility mode.

    it's filename is: "h5-S900PROBT-20161107-s2"

    I see that there is a newer ROM image on your link but I have tried to download but without a Baidu account I can not even use their downloader. (No China Mobile Number to register)

    Perhaps you can direct me as to another link or a way to register with Baidu please?

    Thanks
  • I did download the software in there but getting the same symptom you have. SD in - no power , sd out - power on. that lead to me is more like an hardware issue
  • cheuk5cheuk5 Senior Member
    I did download the software in there but getting the same symptom you have. SD in - no power , sd out - power on. that lead to me is more like an hardware issue
    Did you try to use USB way to write the IMG file back to machine?
Sign In or Register to comment.