EA error DNS

Im using the HTV3 box and trying to watch Chinese apps and error comes up. Where can I find the setting to change the DNS to as per the pop up screen instruction telling me to change it.


  • I'm having the same issue, i went to "more settings" and tried to manually input under ethernet (under static IP) but i'm missing the netmask and gateway address. Not sure if this is the right way to change it though...
  • padmanpadman Moderator
    @dreamerwakeup do you have a computer on your network ? If so, bring you command prompt then type in

    ipconfig /all

    It will tell you the netmask and gateway or your network
  • edited March 2019
    Ah yes i figured it out, thanks padman.
    Not sure if this will work for Marble, but here's what i put:

    IP address: my own
    Gateway address: my own
  • padmanpadman Moderator
    @marble need to do the same thing on her network
  • MmmaruMmmaru Junior Member
    Where are you guys located?
  • coolwing99coolwing99 Junior Member

    Saw this pop up on my htv3 too. Thanks for the tips!

  • hi all, I tried to watch 粵繽紛 and 鮮橙視頻 in my HTV3 box and got EA14 error messages. Any chance fixing the problem if I change DNS to and Netmask to If so, can someone points me the detailed steps of how to change these. I tried "setting" section in the box but could not find options to change. Thanks.

  • padmanpadman Moderator

    @baddy420 What did you set for your IP address and gateway?

    Post a screenshot

  • I never set anything to my box and I am wondering whether changing the setting for DNS will resolve the EA14 error problem.

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