Started Getting Error Message Yesterday "Use of product is restricted, for more information,..."
I purchased a BlueTV box in March 2016. Yesterday the box started giving the error message "Use of product is restricted, for more information, please contact seller." at the top of the screen, with a red X on the man icon at the upper right corner of the screen. It gives that error when I try to open any apps. It appears to be an authentication issue. I've tried unplugging the box for a few minutes, did this a couple of times, it did not help. I've tried a DNS setting I found on the Internet and it did not help. I tried to update the firmware, but it says I already have the latest version. Does anyone know of a solution for this issue, or what I need to do next? Thank you for any information.
Comments
I have firmware v1.0.10 too and tried to update a few times, but it always says I already have the latest version and doesn't offer any option to update or make any changes.
You select restore and reset your Blue TV box to default. The restore picture on the right and it is past check update picture.
Good Luck
Ray
It is not about the update version issue. I had seen this problem before with a red X on the man icon at the upper right corner of the screen. You try to reset your Bule TV box to default. It is just like you bought a new Blue TV box without any app. You have to wait about 2-3 minutes to see the app store icon show up. The red X on the man icon will gone.
You select restore and reset your Blue TV box to default. The restore picture on the right and it is past check update picture.
Good Luck
You select restore and reset your Blue TV box to default. The restore picture on the right and it is past check update picture.
Good Luc
With this method it seem like I would have to beat the red X during the start-up to be able to watch. To my I'm guessing it has something to do on the server end. The other possibility I would think is to re-flash or upgrade the firm wire. I don't know who to contact to help resolve this issue from the company. The seller doesn't even respond to me.
Can someone tell me what country is using 1.012 that I can try to see if I can make a connection to download the latest firm ware. Or is there another way I can do a hard reset similar to the pin hole on the TVPad 4? Using the app within the BlueTv didn't resolve the issue.
I had a friend bring over to my place his BlueTv unit with the same firm ware version and it did not have any issues. This eliminates it being a network issue.
I started with TVPad, then got a Moonbox when TVPad stopped streaming to my version 2 box, then when Moonbox decided to stop providing streaming, I bought this BlueTV. At least I got a little over a year of streaming with my BlueTV. A friend's BlueTV died in a few months, he's now on a HTV, and another friend's Moonbox died in only a couple of months. I don't want to buy another one of these, or even the HTV, with these bad odds. Plus my non-tech savvy old mother has to relearn the system every time we change it and that's very bad for her.