VOD not working
I'm running 5.066 which was upgraded by the vendor in Toronto. I however don't live in Toronto btw. I've had the unit for 2 yrs now & whenever an upgrade is required, it is done by the vendor. The funny thing is that when the unit is plugged in at the vendor's store, I can see that all the apps are working fine but when I plug the unit back in at home, some apps are no longer working.
Just yesterday I took it in to the vendor to have it upgraded because the unit went down the day before. At the store I see that she upgraded it & everything was working again fine at the store. When I plugged it in at home, I got error code 1. Live tv was working but no VOD. My ISP is a small, local company that piggy backs off of Cogeco. Would this have any bearing on my problem & is there any solution to this? Bandwidth is not the problem as I'm able to download at 1 M/s & I use ethernet. Any help appreciated & a Happy New Year to all.
Just yesterday I took it in to the vendor to have it upgraded because the unit went down the day before. At the store I see that she upgraded it & everything was working again fine at the store. When I plugged it in at home, I got error code 1. Live tv was working but no VOD. My ISP is a small, local company that piggy backs off of Cogeco. Would this have any bearing on my problem & is there any solution to this? Bandwidth is not the problem as I'm able to download at 1 M/s & I use ethernet. Any help appreciated & a Happy New Year to all.
Comments
What app are you using ? And the version ?
I've tried unplugging/plugging my modem & router repeatedly but no luck. Moving to Toronto isn't an option Any thoughts?
Reason work at vendor location, it has been setup to use there network, now you change location, need to setup for new location.
Yes as I mentioned live stream works but not VOD. When I test the network, everything checks out except server which I get the message "network error, reset network" & the error code: 1
So I called up the dealer & asked why it works at the store but not at my home? It was suggested that I call my ISP to get my correct ip address & to enter that in. So in manual, I entered all the correct fields except that I now substituted my ip address in place. But that didn't work either. Could this be a DNS issue?? I"m at a loss as what to do.
What's the version of the app you are using ?
Have you tried using another DNS server ?
http://tvpadnews.com/2017/01/15/upgrade-method-for-tvpad-4-to-5-060/